Fort Branch Careers

Taskforce Teller – Ft. Branch / Evansville, IN area

Department: Branch

Job Status: Full Time

FLSA Status: Non-Exempt

Work Schedule: 32-40 hours per week

Location: Ft. Branch / Evansville, IN

Reports To: Community Executive

Amount of Travel Required: Travel between locations as needed

Position Summary

Provide service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers by referring them to appropriate departments in the bank.

Essential Functions

  • Answer customers’ questions, and explain available services such as deposit accounts.
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Count cash, coin and roll loose coins
  • Issue cashier’s checks and process cash advances
  • Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Balance drawer daily, including periodic batching of cashed checks
  • And, perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic Computer skills

Evansville Careers

Call Center Representative – Evansville, IN

Department: Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Work Schedule: Typically, 8:00 am – 5:00 pm CST,  Monday – Friday.  Must be able to work over-time and Saturdays, if needed.

Location: Evansville, IN

Reports To: Call Center Manager

Amount of Travel Required: Potentially; Between locations and possibly out of state.

Position Summary

The Call Center Representative will be responsible for managing and effectively answering customer service inquiries and resolve problems by researching and troubleshooting issues via telephone, internet or written correspondence.  This position will also support the Operations Department in other facets during downtime.

Essential Functions

  • Provide exceptional phone service, email and web correspondence to customers by responding efficiently and accurately, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Refer and route customer calls to appropriate bank personnel, resources and departments to meet their financial needs.
  • Engaging in active listening with customers by confirming and/or clarifying information to gain a better understanding of their needs to offer answers and solutions.
  • Diffusing any elevated concern or issues that customers may have, and escalating unresolved issues.
  • Seize opportunities to forward customers to branch staff when the opportunities to upsell products arise.
  • Follow up customer calls when necessary.
  • Document all call information according to standard operating procedures.
  • Provide account information such as balances; check clearings, deposit postings, return checks, availability of funds, and statement information.
  • Provide customer assistance/troubleshoot for Retail Online Banking, Mobile Banking, and Debit Cards.
  • Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Qualifications

Education: High School Graduate or General Education Degree (GED) required

Experience:

  • Banking experience with understanding of company products, services, and policies preferred

2-3 Direct call center/customer service experience 2-3 years of call center experience required

Skills and Abilities:

  • Outstanding written and verbal communication skills
  • Ability to interact professionally with associates, including Executive & Senior Management as well as subject-matter experts.
  • Must demonstrate strong analytical thinking skills and the ability to make sound judgement calls.
  • Advanced organization and time management skills.
  • Proficiency in Microsoft Office suite of products.
  • Excellent organizational and leadership skills with a problem-solving ability.
Evansville Careers

Deposit Operations Specialist II – Evansville, IN

Department: Deposit Operations

Job Status: Full Time

FLSA Status: Non-Exempt

Work Schedule: Typically 8:00 a.m. – 5:00 p.m.  Monday – Friday

Location: Evansville, IN

Reports To: Deposit Operations Manager

Amount of Travel Required: Travel not usually required

Positions Supervised: None

Position Summary

The Deposits Operations Specialist II will process NSF returns, non-post items, stop payment, and RDIs in a timely and accurately to insure compliance and regulatory standards are met.  Provide support to internal banking center staff and other departments as requested.  Will perform duties such as account maintenance, assist with debit card inquiries, online & mobile banking products, as well as assist with court orders and general deposit related tasks in the department.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Provide superior customer service support to internal and external customers.
  • Process NSF/OD Decisions, stop payments, and unposted items thru EIM on core system timely and accurately.
  • Handle NSF/OD Notices/Cash Letters/Chargebacks (RDIs) timely and accurately.
  • Perform all CIF and account maintenance functions including verifications.
  • Monitor New Account reports and verification.
  • Assist departments and banking center personnel with e-banking related inquires or troubleshooting for online & mobile banking including add-on features such as bill pay and P2P payment applications.
  • Assist with debit card issuance, maintenance, and transaction inquiries including management of travel & limit restrictions.
  • Ensures departmental functions are performed in compliance with applicable laws, regulations, policies & procedures.
  • Create desktop procedures for all job functions.
  • Other duties as requested.

Position Qualifications

Education: 4 Year College Degree preferred; High School Diploma or GED required

Experience:

  • Demonstrated experience in an Operations area; minimum of 3 yrs. experience in banking industry
  • Prior Customer Service experience preferred

Computer Skills: Basic Computer Skills

Evansville Careers

Internal Auditor – Evansville, IN

Department: Internal Audit

Job Status: Full Time

FLSA Status: Exempt

Work Schedule: Monday – Friday, 8a-5p CST

Location: Evansville, IN

Reports To: VP, Director of Internal Audit

Amount of Travel Required: Occasional

Positions Supervised: None

Position Summary

This position is responsible for evaluating the adequacy, effectiveness, and efficiency of the system of internal controls and the quality of ongoing operations within the organization under the direction of the VP, Director of Internal Audit.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Assist with project planning for internal audits and other internal audit projects
  • Conduct audit procedures associated with the field work phase of internal audits and internal audit projects
  • Determine compliance with the established system of internal controls
  • Determine compliance with the organization’s policies and procedures
  • Conduct FDICIA testing of key financial and entity wide controls
  • Report audit results, conclusions, and recommendations to the organization’s management
  • Perform appropriate follow-up procedures on recommended corrective actions
  • Assist the external auditors and regulators, as necessary, with information requests

Position Qualifications

Education: Bachelor’s Degree in Accounting, Finance or business field strongly desired

Experience: 0-2 years related experience

Computer Skills: MS Office

Evansville Careers

Treasury Management Specialist – Evansville, IN

Department: Treasury Management

Job Status: Full-Time

FLSA Status: Non-Exempt

Work Schedule: Monday – Friday, 8a-5p.  Evening and weekend work may be required as job duties demand

Location: Evansville, IN

Reports To: Director of Treasury Management

Amount of Travel Required: Occasional

Positions Supervised: None

Position Summary

The Treasury Management Specialist will be responsible for assisting the Treasury Management Officer and customers with setup of new business on-line products and services or modify existing customer accounts per their requests.  This position will help provide support for identifying existing and prospective business customers for our relationship managers/officers to assist them in developing/building relationships.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Assist the Director, Treasury Management to provide Community Bank Presidents, Municipality Director, lenders and bank personnel with information to help solicit, establish and maintain commercial banking relationships with a focus on treasury management products and core deposit growth.
  • Help generate a variety of prospect lists from existing customer referrals and sources and assist with analyzing customer data.
  • Help compile and track appropriate product agreements, resolutions and setup forms for products sold and communicate with customers concerning outstanding documentation needed.
  • Assist with the preparation of written proposals, RFP responses, and comparative analysis via internal systems for relationship manager/officer to utilize in presentations.
  • Respond to customer inquiries and requests in a prompt and courteous manner.
  • Meets established goals.
  • Help the Director, Treasury Management track referrals, identify opportunities for providing additional products or services to customers, and follow-up with relationship managers/officers on outstanding items.
  • Complete all required compliance and internal educational classes on a yearly basis.
  • Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.
  • Adherence to all United Fidelity Bank Policies and Procedures.
  • Involvement in the implementation of a new account analysis system.
  • Duties, responsibilities and activities may change at any time with or without notice. This job description is not intended to be all-inclusive.  Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

Position Qualifications

Education: High School diploma or Associates degree

Experience:

  • Minimum of 1-2 years of applicable experience
  • Must be a self-starter and highly motivated

Computer Skills: Basic computer skills

Evansville Careers

Mortgage Loan Processor – Evansville, IN

Department: Mortgage Loans

Job Status: Full-time

FLSA Status: Non-exempt

Work Schedule: Typically M-F, 8-5

Location: Evansville, IN

Reports To: Mortgage Processing Manager

Amount of Travel Required: Potentially between locations

Positions Supervised: None

Position Summary

Responsible for obtaining, processing and reviewing all required loan documentation needed for loan approval which includes all applicable income, asset, property information, federal and state disclosures, etc.  Successful candidate will facilitate ordering of all third-party services including but not limited to appraisal, title, flood, etc. This is an associate level role that works under moderate guidance and has no formal leadership responsibility for a team at this time.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Responsible for processing all types of residential and consumer loan applications.
  • Responsible for preparing preliminary disclosures and closing documents on all loan applications.
  • Reviews all documentation necessary for loan approval for accuracy and completeness, and updates all data in the Loan Origination System when necessary.
  • Places third party vendor orders for appraisals, titles and other loan specific requirements pertaining to federal and state guidelines.
  • Assists in responding to questions from consumers throughout the loan process, facilitates scheduling of loan closing.
  • Follows-up on outstanding documentation needed for the file.
  • Submit completed loan package to lenders for approval.
  • Stays informed on trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both conventional and government-insured mortgages.
  • Maintain positive working relationship with loan originators, realtors, builders and customers.
  • Performs additional responsibilities as needed.

Position Qualifications

Education: High School Diploma or equivalent required

Experience: 3-5 years’ experience in processing/closing residential mortgages preferred

Computer Skills: Knowledge and experience using MS Word, Excel and Outlook

Evansville Careers

Customer Service Specialist – Evansville, IN

Department: Branch

Job Status: Full-Time

FLSA Status: Non-Exempt

Work Schedule: 32 – 40 Hours per week; Saturday rotation is required

Location: Evansville, IN Area

Reports To: Office Manager

Amount of Travel Required: Between Locations

Positions Supervised: Tellers

Position Summary

Interview persons desiring to open deposit accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing documents.  Performs teller duties on a daily basis.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services such as deposit accounts
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
  • Perform teller duties
  • Refer customers to appropriate bank personnel to meet their financial needs
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
  • Collect and record customer deposits and fees, and issue receipts using computers
  • Investigate and correct errors upon customers’ request, according to customer and bank records
  • Execute wire transfers of funds
  • Sell cashiers checks
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults
  • Duplicate records for distribution to branch offices

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic Computer skills

Evansville Careers

Office Manager – Evansville Area

Department: Branch

Job Status: Full Time

FLSA Status: Exempt

Work Schedule: 40+ hours per week; Saturday rotation is required

Location: Evansville Area

Reports To: VP, Community Executive & Regional Manager

Amount of Travel Required: Travel between facilities as needed

Positions Supervised: Branch Staff

POSITION SUMMARY

Responsible for the supervision and development of branch personnel. Responsible for providing service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers.  Monitors branch activities and opens all types of accounts.  Performs functions such as cross selling products, making referrals and resolving customer problems; provides branch support in operations, procedures and compliance issues.  Manage the daily operations of the branch.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 Essential Functions Statement(s)

  • Manage the daily operations of the branch
  • Supervise branch personnel; ensure bank policies and procedures are followed
  • Open and close the branch; maintain security policies and procedures
  • Performs teller duties on an as needed basis
  • Provides on-the-job training and coaching for tellers
  • Provides supervisor override when necessary
  • Assists tellers in locating cash discrepancies: assists with unusual window transactions and answers difficult customer questions
  • Verifies money received or sent for deposit in the financial institution vault at designated times
  • Balances vault/branch on a daily basis and maintains cash limits set for the branch
  • Performs a variety of customer service transactions, such as account holds, file maintenance of accounts, name and address change requests and check reorders
  • Opens new accounts including checking, savings, CDs, IRAs, and HSAs
  • Cross-sells other financial institution services such as other deposit accounts, consumer and mortgage loans, IRAs, HSAs, safe deposit boxes, and traveler’s checks
  • Address customer problems and complaints; counsels customers with problems or disagreements with the bank’s policies and procedures
  • Prepares and distributes end-of-the-month branch loan, referral and gift card reports
  • Supervises vault operations and procedures. Audits vault on a quarterly basis and works with the Vault Teller on weekly cash orders
  • Accepts applications for consumer and mortgage loans
  • Ensures that the branch is properly stocked with forms, supplies, etc.
  • Manages and track branch referral program


POSITION QUALIFICATIONS

Competency Statement(s)

  • Business Acumen – Ability to grasp and understand business concepts and issues.
  • Change Management – Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
  • Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
  • Decision Making – Ability to make critical decisions while following company procedures.
  • Financial Aptitude – Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
  • Self Confident – The trait of being comfortable in making decisions for oneself.
  • Working Under Pressure – Ability to complete assigned tasks under stressful situations.
  • Accountability – Ability to accept responsibility and account for his/her actions.
  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
  • Relationship Building – Ability to effectively build relationships with customers and co-workers.


SKILLS & ABILITIES

Education : Associate’s Degree (two year college or technical school)

Experience : Two to four years related experience

Computer Skills

MS Office


WORK ENVIRONMENT

Branch environment with interaction with the general public

Evansville Careers

Full Time Teller – Evansville, IN

Department: Taskforce

Job Status: Full Time

FLSA Status: Non Exempt

Grade/Level:

Work Schedule: 32-40 hours per week; Saturday rotation is required

Location: Evansville and Tri-State Area

Reports To: Office Manager

Amount of Travel Required: Travel between facilities as needed

Positions Supervised: None

Position Summary

Provide service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers by referring them to appropriate departments in the bank.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services
  • Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification, and ensure validity.
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to the proper department for issues that cannot be resolved at the teller line
  • Count cash, coin and roll loose coins
  • Issue cashier’s checks, Travelers Checks (single & multiple signer), process cash advances, and deluxe gift cards.
  • Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Balance drawer daily, including periodic batching of cashed checks

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic computer skills

Thank you for your interest in a career with United Fidelity Bank. We are always accepting applications and resumes. Send yours below, or select an available position to apply to that opening.