Retail Support Representative-Evansville, IN

Department: Retail Support

Job Status: Full Time

FLSA Status: Exempt


Work Schedule: 40+ hours per week

Location: Evansville, IN

Reports To: Retail Support Specialist

Amount of Travel Required: Occasional travel to locations required

Positions Supervised: None

Position Summary

Report directly to the Retail Support Specialist with an administrative reporting relationship to SVP, Branch Administration. Assists with branch risk monitoring, reporting, and procedure development/enhancements.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Assist in development, implementation, and maintenance of retail branch policies and procedures
  • Completes daily cash balancing input, reporting, and monitoring
  • Processes cash balancing correction requests from retail branches and monitors for accuracy and potential areas of risk
  • Reconciles daily over & short between Integrated Teller and FMS to limit risk potential
  • Monitors overdraft/NSF decisions for compliance to policy and potential risk
  • Distributes an updated weekly over & short report to retail branch management team, ensuring management is aware of outages exceeding policy guidelines
  • Assists in monitoring teller override reports and adherence to override limits
  • Compiles monthly teller transaction totals and updates report accordingly
  • Assists with risk monitoring and mitigation
  • Fields Retail Support department calls to assist retail branch associates with problem solving and provide guidance of policy & procedures
  • Assists in scheduling of retail branch associates
  • Assists in collecting topic information and delivering needed material to retail branch team during monthly Retail Operations Meetings
  • Assists in onboarding and maintenance of associates in Integrated Teller
  • Assists in retail branch audits and cash counts as needed
  • Provides on-site support to retail branches as needed
  • Provides retail branch support pre & post-conversion/acquisition when applicable
  • Assists with project implementation and rollout of new products and services

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: Five or more years related banking experience

Computer Skills:

  • Microsoft Word, Excel, PowerPoint & Outlook
  • Knowledge of Fiserv systems (preferred)