Loan Operations Specialist – Evansville, IN

Department: Main Office

Job Status: Full Time

FLSA Status: Non-Exempt


Work Schedule: 40 hours per week; Saturday rotation as required

Location: Headquarters – Evansville, IN

Reports To: Loan Operations Manager

Amount of Travel Required: None

Positions Supervised: None

Position Summary

Perform quality review and verification of new and renewed loans and supporting documentation to insure sound compliance and regulatory practices. Maintain loan files and documents including the File Room tracking and monitoring. Handle customer requests for payments and research to resolve payment, payoff and escrow and non-escrow insurance and taxes. General Loan Operations functions including maintenance, review and processing.

Essential Functions

Reansonable Accomodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Call Center Support-questions and payoffs
  • Quality Review of loans on Fiserv after booking
  • Handles incoming insurance policies
  • Pay taxes and insurance from escrow accounts
  • Pays PMI on monthly basis
  • Force places insurance
  • Tracking and verification of new loan documents
  • Releases collateral on paid loans
  • Filing of loose loan documents
  • Review and send out escrow analysis & send escrow overpayment
  • Checking files in/out from vault for associates
  • Return mail
  • Account transfer and maintenance
  • Create procedures for all job functions
  • Order, review and mail payment notices and coupon books
  • Complete loan tickets for in-house disbursements and balance loan transactions
  • Handles incoming phone calls on loans from customers, banking centers and internal departments
  • Process incoming and outgoing wires
  • Process payments, transfers, loan maintenance at the request of internal associates

Position Qualifications

Competency Statement(s)

  • Accuracy – Ability to perform work accurately and thoroughly.
  • Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral – Ability to communicate effectively with others using the spoken word.
  • Detail Oriented – Ability to pay attention to the minute details of a project or task.
  • Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task.
  • Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Accountability – Ability to accept responsibility and account for his/her actions.
  • Decision Making – Ability to make critical decisions while following company procedures.

Skills & Abilities

Education: High School Graduate or General Education Degree (GED)


  • Demonstrated experience in an Operations area minimum of 3 years experience in banking industry
  • Prior Customer Service experience required

Computer Skills: MS Office