Full Time Teller – St. Croix, VI

Department: Branch

Job Status: Full Time

FLSA Status: Non-Exempt

Grade/Level:

Work Schedule: 32-40 hours per week

Location: St. Croix, VI

Reports To: Office Manager

Amount of Travel Required: None

Positions Supervised: None

Position Summary

Provide high level of customer service by responding to customer inquiries, processing customer transactions, resolving customer issues or referring them to an appropriate party within the branch. High level of customer interaction required. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Provide outstanding customer service by responding to customer requests and inquiries and assist the customer with retail transactions. Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments and other transactions in a timely manner.
  • Promote and maintain positive relations with all contacts, customers and potential customers.
  • Respond to customer problems or issues, and assist the customer in resolving them directly. Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly.
  • Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality.
  • Maintain cash drawer within prescribed cash limits, order/sell cash as necessary and meet cash balancing requirements. Conform to all government compliance regulations.
  • Participate in training programs that expand job knowledge and understanding and meet compliance requirements.
  • Perform other duties as assigned

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic Computer Skills