Customer Service Specialist – Evansville, IN

Department: Branch

Job Status: Full-Time

FLSA Status: Non-Exempt

Work Schedule: 32 – 40 Hours per week; Saturday rotation is required

Location: Evansville, IN Area

Reports To: Office Manager

Amount of Travel Required: Between Locations

Positions Supervised: Tellers

Position Summary

Interview persons desiring to open deposit accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing documents.  Performs teller duties on a daily basis.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Answer customers’ questions, and explain available services such as deposit accounts
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
  • Perform teller duties
  • Refer customers to appropriate bank personnel to meet their financial needs
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes
  • Collect and record customer deposits and fees, and issue receipts using computers
  • Investigate and correct errors upon customers’ request, according to customer and bank records
  • Execute wire transfers of funds
  • Sell cashiers checks
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults
  • Duplicate records for distribution to branch offices

Position Qualifications

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years related experience; previous cash handling experience required

Computer Skills: Basic Computer skills