Community Executive-Evansville, IN

Department: Branch

Job Status: Full Time

FLSA Status: Exempt

Grade/Level:

Work Schedule: 40+ hours per week

Location: Evansville, IN

Reports To: SVP, Branch Administration

Amount of Travel Required: Occasional travel between locations and to customers

Positions Supervised:

Position Summary

This position is responsible for building, developing and maintaining profitable lending, deposit and other business relationships with new and existing customers. Performs functions such as cross selling products, making referrals and resolving customer problems; provides branch support as needed.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Open and close the branch as needed; maintain security policies and procedures
  • Performs a variety of customer service transactions, such as account holds, file maintenance of accounts, name and address change requests and check reorders
  • Open new accounts including checking, savings, CDs, IRAs, and HSAs  and mortgage loans, IRAs, HSAs, safe deposit boxes, and traveler’s checks
  • Address customer problems and complaints; counsels customers with problems or disagreements with the bank’s policies and procedures
  • Accept applications for consumer and mortgage loans
  • Responsible for developing new loan and depository business from prospects and expanding current client relationships to meet the bank’s loan and deposit goals.
  • Serve as Relationship Manager for a portfolio of high net worth individuals.
  • Cross-sell other bank related products.
  • Addresses and solves client concerns, claims and queries, ensuring that the process of customer claim resolution is administered efficiency.
  • Coordinates with multiple departments to exceed customer service expectations
  • Keeps abreast of current banking products and services, as well as the processes associated to the delivery of these products and services.

Position Qualifications

Education: Associate’s Degree (two year college or technical school)

Experience: 8+ years related experience

Computer Skills: MS Office