Assistant Office Manager – Aurora, CO

Department: Branch

Job Status: Full Time

FLSA Status: Exempt

Work Schedule: 40+ hours per week; Saturday rotation required

Location: Aurora, CO

Reports To: Community Executive

Amount of Travel Required:

Positions Supervised: Branch Staff; Including CSS & Tellers

Position Summary

Responsible for the supervision and development of branch personnel.  Responsible for providing service to bank customers by conducting appropriate transactions accurately and efficiently and meeting the needs of customers.  Monitors branch activities and opens all types of accounts.  Performs functions such as cross selling products, making referrals and resolving customer problems; provides branch support in operations, procedures and compliance issues.  Manage the daily operations of the branch.

Essential Functions

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Manage the daily operations of the branch
  • Supervise branch personnel; ensure bank policies and procedures are followed
  • Open and close the branch; maintain security policies and procedures
  • Performs teller duties on an as needed basis
  • Provides on-the-job training and coaching for tellers
  • Provides supervisor override when necessary
  • Assists tellers in locating cash discrepancies: assists with unusual window transactions and answers difficult customer questions
  • Verifies money received or sent for deposit in the financial institution vault at designated times
  • Balances vault/branch on a daily basis and maintains cash limits set for the branch
  • Performs a variety of customer service transactions, such as account holds, file maintenance of accounts, name and address change requests and check reorders
  • Opens new accounts including checking, savings, CDs, IRAs, and HSAs
  • Cross-sells other financial institution services such as other deposit accounts, consumer and mortgage loans, IRAs, HSAs, safe deposit boxes, and traveler’s checks
  • Address customer problems and complaints; counsels customers with problems or disagreements with the bank’s policies and procedures
  • Prepares and distributes end-of-the-month branch loan, referral and gift card reports
  • Supervises vault operations and procedures. Audits vault on a quarterly basis and works with the Vault Teller on weekly cash orders
  • Accepts applications for consumer and mortgage loans
  • Ensures that the branch is properly stocked with forms, supplies, etc.
  • Manages and track branch referral program

Position Qualifications

Education: Associate’s Degree (two year college or technical school)

Experience: Two to four years related experience

Computer Skills: Basic computer skills