Banking Safely

Due to the increase in COVID-19 cases, we are limiting banking center services to DRIVE-THRU or BY APPOINTMENT for lobby access. We encourage our customers to utilize our 24-hour banking tools that include online banking, mobile app, mobile deposit, and telephone banking to help reduce exposure during this time.

Drive-Thru

Our drive-thrus are operating at normal business hours.

Lobby Appointments

Our banking centers are operating at normal business hours, however will require an appointment for lobby access. During your visit, everyone will be required to wear face masks, social distancing will be observed, and our teller lines are equipped with plexiglass barriers to provide added protection. To make an appointment please call our banking centers at 618-829-3225.

Online, mobile, and telephone banking options:

We encourage our customers to utilize our digital banking tools for their banking needs. Our digital banking tools allow customers the flexibility to manage their finances from any location at a time that fits their lifestyle.

  • FREE Online Banking – Visit unitedfidelity.com to see details of your account(s), transfer funds between accounts, manage and schedule payments. If you are not enrolled in Online Banking, self-enroll today without having to visit one of our locations. If you need assistance, please call 1-800-280-8280.
  • FREE Mobile Banking  Deposit checks, check your balance, transfer funds between accounts, pay bills from your phone or tablet, view ATM locator. Download United Fidelity Bank’s FREE Mobile App on Google Play or Apple App Store.
  • Online Bill Pay – Easy, fast, and secure way to pay all of your bills in one place.
  • ZELLE® Safely and easily send money to people you trust, directly through the United Fidelity Bank mobile app.
  • Debit Card – Use your Debit Card whenever possible to pay for items rather than using cash.
  • Mobile Pay – Offers a touchless way to pay for goods and services.
  • Remote Deposit Capture – Deposit checks from your office.
  • FREE Telephone Banking – Call 1-866-3ANYTIME to check your balance and last deposit, review your transactions, and transfer funds between accounts.
  • Call Customer Service – Call 1-800-280-8280 with questions or for assistance with transactions. Customer Service Representatives are available Monday-Friday, 8am to 5pm CT.
  • Use an ATM – United Fidelity Bank is proud to provide you access to over 92,000 Surcharge-Free ATM locations nationwide.

We are continuing to monitor the developments of COVID-19 in accordance with the CDC and will continue to keep the health and safety of our customers and associates as our primary concern.

The Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of the Treasury, the Internal Revenue Service (IRS), and the United States Secret Service (USSS) have issued a joint alert urging all Americans to be on the lookout for criminal fraud related to economic impact payments (EIPs), particularly fraud using coronavirus lures to steal personal and financial information, as well as the economic impact payments themselves, and for adversaries seeking to disrupt payment efforts.

Digital Banking Options:


Watch Our Mobile Deposit Video


Watch Our Mobile Deposit Video


Watch Our Mobile Banking Video


Watch Our Mobile Banking Video


Watch Our Personal Banking Video


Watch Our Personal Banking Video

Resources:

Please continue to visit our website for additional updates surrounding COVID-19.

Click here to add your own text